Ace8's Privacy Policy — Your data is our responsibility

1 Introduction

Welcome to ace8. ace8 is an internationally licensed online gaming platform serving members in Bangladesh and around the world. This privacy policy explains in detail how personal data collected during your use of the ace8 website and app is used, stored, and protected.

Ace8 believes you should have full control over your personal data. That is why we are always transparent about what information is collected and why. By using ace8's services, you are considered to have agreed to this privacy policy.

2 What Data We Collect

Ace8 collects certain data to deliver the best gaming experience to members and to meet legal obligations. The types of information we collect are detailed below.

Ace8 only collects information that is strictly necessary — we do not ask for excessive or irrelevant data. You are always told why a particular piece of information is needed at the time it is collected.

3 Data Usage

Ace8 uses collected data only for its stated purpose. We never use your information for a different purpose without your consent.

• Account Creation & Management: Your information is used for registration, login, and account verification.
• Payment Processing: Financial information is used to securely process deposits and withdrawals.
• KYC Verification: Data is used for identity verification in accordance with international law and licence conditions.
• Customer Support: Your data is used to resolve issues and provide support.
• Promotions & Offers: Relevant bonuses and offers are sent based on your preferences. You can opt out at any time.
• Fraud Prevention: Data is analyzed to detect and prevent suspicious activity.
• Legal Obligation: Required information is provided to regulatory authorities as needed.
• Service Improvement: Usage patterns are analysed to improve the ace8 platform and overall gaming experience.

4 Data Sharing

Ace8 does not share your personal data with third parties as a matter of policy. However, in certain limited circumstances, sharing a minimal amount of information may be necessary.

• Payment Processor: Necessary information is shared with payment partners such as bKash and Nagad to process deposits and withdrawals.
• Legal Authorities: Providing data in response to a court order or regulatory authority request is a legal obligation.
• KYC Partner: Limited information is shared with an approved verification provider for identity verification.
• Technology Service Provider: Partner companies handling server, security, and technical services operate in compliance with ace8's privacy policy.

5 Data Protection

Ace8 uses industry-leading technology and processes to protect your data. Our security infrastructure is regularly validated through independent third-party audits.

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Passwords are stored using bcrypt hashing — even ace8 cannot see your actual password.
• Two-factor authentication (2FA) is available.
• Regular security scans and penetration testing are conducted.
• If unusual activity is detected on your account, an automatic alert will be sent to you.
• Staff access to user data is controlled on a need-to-know basis.

6 Cookie Policy

The ace8 website uses cookies to improve your browsing experience. Cookies are small text files stored in your browser.

• Essential Cookies: These cookies are essential for login sessions and security operations. Disabling them will prevent the site from functioning properly.
• Functional Cookies: Used to remember your language preferences and game settings.
• Analytics Cookies: ace8 can identify which pages get the most traffic and where improvements are needed.
• Marketing Cookies: Used to show you relevant offers based on your preferences (opt-out available).

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain parts of the site.

7 Your Rights

As an ace8 member, you have important rights regarding your personal data. ace8 respects these rights and is committed to helping you exercise them.

• Right to Access: If you want to know what data ace8 holds about you, we will provide it within 30 days.
• Right to Rectification: If any of your data is inaccurate, you can request a correction.
• Right to Erasure: You may request deletion of your data in certain circumstances (though this may not be possible where legal obligations apply).
• Right to Restrict Processing: You may request that the use of your data be restricted to specific purposes.
• Right to Portability: You can request a copy of your data in a readable format.
• Right to Object: You can opt out of marketing communications at any time.

8 Data Retention Period

Ace8 does not retain your data longer than necessary. How long information is kept depends on its type and applicable legal requirements.

• Account Information: For the duration of account activity and a minimum of 5 years after closure (as required by law).
• Financial Transactions: Retained for up to 7 years in compliance with anti-money laundering regulations.
• Gaming History: For the full duration of an active account and 3 years after closure.
• Communication Records: Customer support records are retained for up to 2 years.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

9 Minor Protection

Ace8 does not collect data from or provide services to anyone under 18. All ace8 services are strictly for adults.

• Date of birth is verified at the time of registration.
• Any account identified as belonging to a minor is closed immediately.
• Parents and guardians are advised to use parental controls on shared family devices.

10 Policy Changes

Ace8 reserves the right to update this privacy policy at any time. For significant changes, you will be notified in advance via your registered email or through the platform.

Continued use of ace8 after any changes takes effect will be considered acceptance of the updated policy. We recommend checking this page regularly.

11 Contact

For any questions, requests, or complaints regarding the Privacy Policy, please contact the ace8 data protection team.

• Email: [email protected]
• Response Time: Within 30 business days
• Important Request: Initial response within 72 hours